A portion of our proceeds are donated to local organizations that are fighting against Breast Cancer in underserved communities.
A portion of our proceeds are donated to local organizations that are fighting against Breast Cancer in underserved communities.
Cart 0

Processing and Shipping

Order Processing Time

Orders are usually processed within 7-10 days (excluding holidays and weekends) under normal operations. This does not include shipping transit time.  We reserve the right to adjust accordingly.  

Shipping

Shipping cost is calculated by weight and set by the carrier selected at checkout. We work with our shipping carriers to negotiate the best delivery options and prices for your order.  We are not responsible for items lost or damaged in transit.

Holiday Shipping

During holiday seasons, our processing times may vary.  We may experience a high volume of orders, and which point your processing time could be delayed. 

Warm Weather Shipping

During very warm weather, products may soften or even melt as they sit in warm mail trucks, mailboxes, or on front porches. We use more insulated packaging in the heat of summer, so most products do make their journey safely but some do not unfortunately.  Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products. We cannot accept returns or issue refunds for melted products. 

On sunny or warm days, BEFORE opening the jars, place the items in your refrigerator for a few hours to allow them to harden, just in case they have melted in transit. If you open items, to check if melting has occurred, they may spill out. The quality of our products are not affected by melting.

The melting will not affect the quality of the whipped butter, but the whipped consistency will change. Whipping adds tiny air bubbles that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.

We only ship to the USA currently.